Technical Support

In this section:

      Support for Weavecentrix Desktop Evaluations

      Frequently Asked Questions

      Technical Support

      Normal Support Hours

      Holiday Periods

      Out of Hours Technical Support

See Also

 

Support for Weavecentrix Desktop Evaluations

We are happy to provide support for you whilst you evaluate Weavecentrix Desktop using your free evaluation license. We will not charge you for this support and you can contact us as many times as you want.

 

Frequently Asked Questions

If you are having problems and canít kind your answer in this help manual, your next port of call should be our list of Frequently Asked Questions (FAQs) on the Weavecentrix website - you'll find lots of answers and information there. Click on the icon below to view the FAQs on the website.

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Technical Support

If youíve had a look at the FAQs and still canít solve your problem, you should log a support request. There are 3 ways of doing this. You are not charged for technical support during normal office hours.

 

Technical Support Form on the Website

 

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Technical Support Form

This method of submitting a technical support request enters the request directly into our issue tracking system. This allows you to review the status of your technical support request online.

Click on the support icon below to be taken to the support page on the website.

You have to be a registered user of the website before you can use the technical support form. Registering on the website only takes a few seconds and helps both you and us track your support request.

 

Telephone for Technical Support

 

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+61 3 9391 8805

If you prefer to phone in your technical support request, please contact us on the following number.

Please have the following information to hand:

      SAP version

      PC hardware specifications

      Operating system

      Weavecentrix Desktop version

      Build number

      License number

 

Email to the Technical Support Group

 

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support@weavecentrix.com

If you prefer to email in your technical support request, please contact us on the following email address.

Please include the following information in your email:

      SAP version

      PC hardware specifications

      Operating system

      Weavecentrix Desktop version

      Build number

      License number

 

 

 

Normal Support Hours

The normal support hours are 9:00 A.M. to 5:00 P.M., Australian Eastern Time, Monday to Friday.

Australian Eastern Time is GMT +10 hours. You can use the World Clock website to work out what time it is in Melbourne relative to your time zone. You can also use their meeting planner to work out when you can call the technical support lines if you are outside of Australia.

Daylight savings is observed in Melbourne. It starts on the third Sunday in October each year and finishes on the last Sunday in March. During daylight savings, 1 hour is added, making the local time GMT + 11 hours.

The support hours are posted on the technical support page on the Weavecentrix website.

 

Holidays Periods

The Melbourne office observes Victorian Public Holidays and will usually close between Christmas and New Year. The specific holiday dates are shown on the Weavecentrix technical support page. Any holidays are posted at least 30 days before they fall due.

 

Out of Hours Technical Support

Weavecentrix can provide you with support agreement for Weavecentrix Desktop outside of our normal support hours or during holiday periods. This agreement is designed to cover intensive maintenance periods such as shutdowns which continue outside of the office support hours. Please contact the sales team to discuss your special support arrangements.

 

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