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Technical Support Hours
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What are the hours that I can contact Technical Support?

Normal Support Hours

The normal support hours are 9:00 A.M. to 5:00 P.M., Australian Eastern Time, Monday to Friday.

Australian Eastern Time is GMT +10 hours. You can use the World Clock website to work out what time it is in Melbourne relative to your time zone. You can also use their meeting planner to work out when you can call the technical support lines if you are outside of Australia.

Daylight savings is observed in Melbourne. It starts on the third Sunday in October each year and finishes on the last Sunday in March. During daylight savings, 1 hour is added, making the local time GMT + 11 hours.

The support hours are posted on the technical support page on the Weavecentrix website.

 

Holidays Periods

The Melbourne office observes Victorian Public Holidays and will usually close between Christmas and New Year. The specific holiday dates are shown on the Weavecentrix technical support page. Any holidays are posted at least 30 days before they fall due.

 

Out of Hours Technical Support

Weavecentrix can provide you with support agreement for Weavecentrix Desktop outside of our normal support hours or during holiday periods. This agreement is designed to cover intensive maintenance periods such as shutdowns which continue outside of the office support hours. Please contact the sales team to discuss your special support arrangements.

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